Absolutely! We design all Bentgo products with your family’s safety in mind. From lunch boxes and snack containers to bags and backpacks, everything is made with food-safe materials. They're BPA-free and made without PVC, phthalates, lead, or vinyl—so you can pack with confidence.

Most of our removable trays are microwave safe, but this can vary by product. For the most accurate information, we recommend checking the product page for the specific item you have in mind—all the information you need should be there!

It depends! Many of our lunch boxes are designed with leak-proof or leak-resistant lids to help keep wet foods like yogurt, dips, and sauces contained. Just make sure the lid is closed properly while the box lays flat on its base for best results. However, this feature varies between styles and products. For full details, check the product page for the item you’re inquiring about. 

For specific care instructions, we always recommend checking the product page or the User Manual that came with your Bentgo product. Each item is a little different, and this helps ensure you’re following the best care tips for your specific lunch box or container. Still have questions? Our Customer Support Team is happy to help—contact us here. 

Keeping your lunch box fresh is super important! Mold can sneak into small crevices, so regular cleaning and drying go a long way. Here are a few tried-and-true tips to help prevent (and remove) mold and odors:

Vinegar Solution (for deep cleaning):

• Fill a clean spray bottle with white distilled vinegar
• Spray the affected areas and let it soak for 2–4 hours
• Scrub with warm water and a soft brush
• Rinse thoroughly and dry completely

Everyday Cleaning Tips:

• Wash after every use. It sounds simple, but regular cleaning helps stop mold and bacteria before they start.
• Keep it dry and ventilated. After cleaning, make sure your lunch box is fully dry and stored with the lid open. Mold loves moisture and closed spaces.
• Hand-wash when you can. Dishwashers might miss small spots, but hand-washing gives you better control and helps keep your Bentgo looking and smelling fresh.
• Never close it damp. Sealing a wet container can cause mold to grow quickly. Always make sure everything is completely dry first.
• Odor tip: If you notice a lingering smell, try placing a piece of newspaper inside the lunch box for a day or two—some of our customers swear by it!

If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.

Latch trouble? It usually comes down to how the lid is being closed. If the latches on your Bentgo Kids Lunch Box—or similar styles like our Chill, Pop, or Stainless Steel boxes—are breaking, it’s often because they’re being forced shut before the lid is fully in place.

Always close the lid completely first, then snap the latches into place. If the latches are clicked down before the lid is properly aligned, pushing the lid down can stress and eventually crack the plastic hinges.

This small habit shift goes a long way! It helps protect the latches, keeps your box secure, and extends the life of your lunch box.

If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.

Absolutely! The removable ice pack is totally optional—perfect for days when you don’t need your lunch extra chilled. Just take it out and use your Bentgo Chill like a regular lunch box.

Replacing the straw is easy! Just follow our step-by-step instructions here to swap it out and keep sipping.

Sometimes emails get filtered into spam or junk folders, so we recommend checking there first.

If you used a work email, there’s a chance our message got blocked by your company’s network security.

If you’ve checked your spam folder and still don’t see your confirmation an hour after placing your order, just send us an email at support@bentgo.com with your full billing first and last name. We’ll resend your order details right away!

Let’s double-check a few things! Make sure the code is entered exactly as shown—no extra spaces or typos. Also, confirm that the code is still valid (within the promo dates) and hasn’t already been used, since most of our offers are one-time use per customer.

If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.

We’ve got you! To see if we offer a replacement part for your product, just reach out to our friendly Customer Support Team here.

If you can include your order number and proof of purchase, that’ll help us process your request even faster!

We get to work packing your order as soon as it’s placed—so double-check your cart before checking out! If you need to cancel or make changes, our Customer Support Team is happy to see if your order hasn’t shipped yet. Just reach out to us here.

If you notice an error in your shipping address, email us at support@bentgo.com as soon as possible—we’ll do our best to update it before your order ships!

If your package is returned to us because of an incorrect or incomplete address, we’re happy to help get it sorted. Just keep in mind that Bentgo isn’t responsible for orders lost due to incorrect shipping info entered at checkout.

Oh no—we’re so sorry your order didn’t arrive in perfect shape! We’d love to make it right as quickly as possible. If your item is damaged or defective, please reach out to our Customer Support Team at support@bentgo.com with the following:

• A quick description of the issue
• A photo (or a few) showing the damage

We’ll take it from there and get things sorted for you!

We do our best to get your order out the door quickly!

• Orders placed before 2:00 PM PST usually ship the same day (if the item is in stock)
• Orders placed after 2:00 PM PST typically ship the next business day
• We don’t ship on weekends or major holidays

Shipping timelines can vary depending on the method you choose at checkout:

• FedEx Economy: Up to 10 business days
• FedEx Ground: Up to 6 business days
• Hawaii & U.S. territories: Please allow up to 4 weeks

All orders ship from our warehouse in Fullerton, California. While we can’t guarantee exact delivery dates, we’ll make sure your package is on its way as quickly as possible!

Once your order ships, we’ll send a tracking link straight to your email so you can follow it every step of the way.

Can’t find the email or have questions? No problem—reach out to our friendly Customer Support Team here.

If you ordered a product from www.bentgo.com, please reach out to our friendly Customer Support Team here and we can help determine the location of your product. Generally, when a product hasn't arrived by its estimated delivery date, there has been a delay with the shipping carrier, and we'd be happy to help resolve this. 

If you ordered a product from Amazon or another retailer, please contact them directly, as they will be best able to help you and resolve the issue for you.

If your order says delivered, but you haven’t received it, we recommend checking around your mailbox first. There are times when the tracking status is updated incorrectly, and the package usually turns up a few days after the stated delivery date. However, we do understand that exceptions can happen. If you still haven't received the item in 3 business days, just reach out to our friendly Customer Support Team here.

We currently ship to the U.S. and the following territories:

• U.S. Virgin Islands
• Puerto Rico
• Guam
• American Samoa
• Northern Mariana Islands

Please note that U.S. territory orders are shipped via FedEx SmartPost, with a delivery timeline of up to four to six weeks.

Your happiness means everything to us! If you’re not completely satisfied with your purchase, we’re here to help.

We offer a 60-day money-back guarantee on items purchased directly from bentgo.com. To start a return, reach out to our friendly Customer Support Team here. You’ll receive a full refund of your purchase price (minus shipping and handling), as long as:

• Your item is returned within 60 days of purchase
• It’s in new, unused condition
• It’s sent back in the original packaging
• Bundles or multi-packs must be returned in full
• You cover the return shipping cost

Refunds are typically processed within 5–7 business days after we receive your return.

Please note: Personalized items are final sale and cannot be returned or exchanged.

If you received the wrong item or something isn’t right, contact us here, and we’ll be happy to fix it. Including a photo of what you received can help speed things up!

Once your return arrives at our warehouse, refunds typically take 5–7 business days to process. We’ll send you an email as soon as your refund is on its way!

If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.

We stand by our products with industry-leading warranties—1 to 2 years on most lunch boxes, lunch bags, and select accessories. To check the exact warranty for your product, refer to the User Manual included with your purchase.

Our warranty covers defective parts or product issues, and we’ll send a replacement if it qualifies. Personalized items are also covered if there’s a manufacturing error or defect.

Every purchase from bentgo.com comes with a 60-day money-back guarantee if you're not completely satisfied.

Want extra coverage? Register your Bentgo product to unlock premium benefits, including an additional 1-year warranty—just a few quick steps and you’re covered!

Heads up: We only honor warranties on purchases made through bentgo.com or authorized retailers. On Amazon, our official store is Bentgo Direct. Orders from unauthorized sellers aren’t eligible for warranty coverage.

Regardless, no matter where you bought your Bentgo product, we still value your feedback and would love to hear from you. Feel free to reach out to us directly and our award-winning Customer Support Team is here with hassle-free solutions—usually within 24 hours!

If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.

We’re here to help! If you believe your Bentgo product has a defect covered under warranty, please email support@bentgo.com with the following details:

1. Proof of purchase—a screenshot or photo of your receipt showing the model and purchase date (Please note: registering your product doesn’t replace this step!)
2. Your current shipping address
3. Photos or a short video showing the damage or defect—this helps us resolve your claim quickly without needing the item returned

Bentgo offers industry-leading warranties (usually 1–2 years) on most products—check your User Manual for your product’s specific coverage.

Please note: Our warranty covers manufacturer defects and broken parts only. Personalized products are covered only if there's a production issue. Items purchased from non-authorized resellers aren’t eligible for warranty claims.

If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.

Registering your Bentgo product is quick and easy—and totally worth it!

You’ll get:

• 1-Year Extended Warranty
• Expedited customer support
• Hassle-free returns
• Helpful tips & meal ideas
• Access to new products, exclusive discounts, and more

Just fill out our online registration form here—you’ll need your receipt handy to complete the process.

If you have any questions or need further assistance, our Customer Support Team is always here to help—contact us here.

We're here to help!

Your questions and concerns matter to us. Whether you are a customer, dealer, media outlet, or another inquirer, we want to hear from you!

If you have any questions or need assistance, our Customer Support Team is always available—contact us here.