Warranty & Returns
Bentgo offers industry-leading warranties for a period of 1 to 2 years from the date of purchase on most lunch boxes and lunch bags as well as select accessories. Please see the user manual for the specific length of your product’s warranty.
To ensure your full warranty and receive exclusive benefits, including faster customer support and a 1-Year Extended Warranty, please click here to register your Bentgo product.
Bentgo takes the authenticity of our products and your experience as a valued customer seriously. Please only buy from our website (bentgo.com) and Bentgo-approved retailers. Our authorized reseller on Amazon.com is "SKUniverse". Purchases from other non-authorized resellers are not considered authentic goods and have no warranty.
Our products are backed by our 60 day money back guarantee. If you have purchased a Bentgo product or accessory from bentgo.com within the last 60 days and would like to return it, simply contact our customer support team to receive a full refund of your purchase price, less shipping and handling costs. Returned items must be in new, unused condition, and shipped back in their original packaging. To return bundle or multi-pack items, the whole bundle or multi-pack must be returned. The customer is responsible for the return shipping fees. Refunds are usually processed within 5 to 7 business days.
For fast, courteous service, please call our Customer Service Team. If you prefer, you can also email or complete our online form, and we will respond to your request within 24 hours.